Help Centre

filber FAQ

Everything you need to know about playing on filber — from creating your account and making your first GCash deposit, to understanding bonuses, withdrawals, and our responsible gaming tools. If you can't find your answer here, our support team is available 24/7.

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Account & Registration

How to sign up, verify your identity, reset your password, and manage your filber account settings.
Deposits & Payments

GCash, PayMaya, bank transfers, deposit limits, processing times, and accepted payment methods in the Philippines.
Withdrawals

How to cash out your winnings, withdrawal processing times, minimum amounts, and KYC requirements.
Bonuses & Promotions

Welcome bonuses, free spins, reload offers, wagering requirements, and how to claim filber promotions.
Games & Platform

Slots, bingo, keno, live casino, The Great Icescape, and how to navigate the filber gaming platform.
Responsible Gaming

Self-exclusion, deposit limits, cooling-off periods, the 21+ age requirement, and player protection tools.
Account & Registration Getting Started

Creating a filber account is quick and straightforward. Visit filber Login and click the registration button. You will need to provide your full name, date of birth, email address, and a mobile number registered in the Philippines. You must be at least 21 years old to register. After submitting your details, you will receive a verification email — click the link to activate your account. You can then complete your KYC (Know Your Customer) verification to unlock full deposit and withdrawal functionality.

The minimum age to play on filber is 21 years old, in accordance with Philippine gaming regulations and PAGCOR licensing requirements. filber strictly enforces this age restriction. All players must complete age verification by submitting a valid Philippine government-issued ID (such as a PhilSys National ID, driver's licence, passport, or UMID) before they can make deposits or place wagers. Accounts found to belong to individuals under 21 will be immediately closed.

To complete KYC verification on filber, you will need to submit:
  • A valid Philippine government-issued photo ID (PhilSys National ID, driver's licence, passport, UMID, SSS ID, or PRC ID);
  • Proof of address — a utility bill, bank statement, or government correspondence dated within the last three months;
  • Proof of payment method ownership (e.g., a screenshot of your GCash or PayMaya account showing your registered name and mobile number).
KYC verification is typically completed within 24–48 hours of document submission. You will be notified by email once your verification is approved.

To reset your filber password, go to the filber Login page and click "Forgot Password?". Enter the email address registered to your filber account and click Submit. You will receive a password reset link by email within a few minutes. Click the link and follow the instructions to set a new password. If you do not receive the email, check your spam or junk folder. If you still have trouble, contact filber support at [email protected].

No. filber strictly enforces a one-account-per-player policy. Each player may only hold one active filber account. Creating multiple accounts — whether under the same name or different names — is a violation of filber's Terms & Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account has been created in your name, contact filber support immediately.
Deposits & Payments Payments

filber accepts the following payment methods for Filipino players:
  • E-wallets: GCash, PayMaya (Maya)
  • Bank transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit card (Visa/Mastercard debit cards linked to Philippine bank accounts)
All transactions on filber are processed in Philippine Peso (₱). filber does not accept credit card deposits or any form of cryptocurrency.

To deposit using GCash on filber: log in to your account, navigate to Cashier > Deposit, and select GCash as your payment method. Enter the amount you wish to deposit (minimum ₱100) and confirm. You will be redirected to the GCash payment screen — log in to your GCash account and approve the transaction. Your filber balance will be credited instantly once the payment is confirmed. Make sure the GCash account is registered in your own name, as filber does not accept third-party payments.

The minimum deposit on filber is ₱100 for GCash and PayMaya. For bank transfers, the minimum deposit is ₱500 due to bank processing requirements. There is no maximum deposit limit by default, although players can set their own deposit limits through the Responsible Gaming tools in their account settings. filber recommends setting a deposit limit that aligns with your personal budget.

GCash and PayMaya deposits are credited to your filber account instantly in most cases. Bank transfer deposits typically take 1–3 business hours during banking hours (Monday to Friday, 9:00 AM – 5:00 PM PST), and may take longer on weekends and Philippine public holidays. If your deposit has not appeared within 24 hours, please contact filber support with your transaction reference number.
Withdrawals Cash Out

To withdraw from filber, log in to your filber account and go to Cashier > Withdraw. Select your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Your withdrawal request will be reviewed by the filber payments team. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals.

GCash and PayMaya withdrawals are typically processed within 1–4 hours after approval. Bank transfer withdrawals take 1–3 business days depending on your bank. filber processes withdrawal requests within 24 hours on business days. Withdrawals submitted on weekends or Philippine public holidays may be processed on the next business day. Large withdrawals may require additional verification before processing.

The minimum withdrawal amount on filber is ₱200 for GCash and PayMaya, and ₱500 for bank transfers. There is no maximum withdrawal limit for standard accounts, although high-value withdrawals may be subject to additional identity verification in line with Philippine anti-money laundering regulations. filber will notify you if additional documentation is required.

Common reasons a filber withdrawal may be declined include: incomplete KYC verification, unmet bonus wagering requirements, a mismatch between your account name and your payment method name, or a pending security review. filber will send you an email explaining the reason for any declined withdrawal. If you believe your withdrawal was declined in error, contact filber support at [email protected] with your withdrawal reference number.
Bonuses & Promotions Promos

filber offers a welcome bonus for new Filipino players on their first deposit. The exact bonus amount and terms are displayed on the filber promotions page at the time of registration. Welcome bonuses are subject to wagering requirements — meaning you must wager the bonus amount a specified number of times before you can withdraw bonus-derived winnings. Always read the full bonus terms before claiming any offer on filber.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before the resulting winnings can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in wagers before you can withdraw. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms on filber for full details.

To claim a filber promotion, log in to your account and navigate to the Promotions section. Click on the offer you wish to claim and follow the on-screen instructions. Some promotions require a bonus code — if so, enter the code in the designated field in the Cashier section when making your deposit. Bonus codes are case-sensitive. Each promotion can only be claimed once per player unless otherwise stated in the promotion terms.
Games & Platform Games

filber offers a wide range of games for Filipino players, including:
  • Slots — hundreds of video slots from leading providers. Visit the Slot page to browse.
  • Bingo — classic and themed bingo rooms. Visit the Bingo page.
  • Keno — including the popular Keno Bonus Number game. Visit Keno Bonus Number.
  • The Great Icescape — a featured game with unique mechanics. Visit The Great Icescape.
  • Live Casino — live dealer tables including baccarat, roulette, and blackjack. Visit filber Casino.

Yes — filber is fully optimised for mobile play. The filber platform works seamlessly on Android and iOS smartphones and tablets through your mobile browser. No app download is required. Simply visit filber.org on your mobile browser, log in to your account, and enjoy the full range of games. For the best experience, filber recommends using an up-to-date version of Chrome, Safari, or Firefox on your device.

Yes. All games on the filber platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, draw, or hand. filber's games are sourced from reputable, internationally licensed game providers whose RNG systems are independently audited. The Return to Player (RTP) percentage for each game is displayed in the game information panel. filber is committed to transparent, fair gaming for all Filipino players.
Responsible Gaming Player Safety

Gambling is addictive. Know when to stop.

To set deposit or loss limits on filber, log in to your account and go to Account Settings > Responsible Gaming. From there, you can set daily, weekly, or monthly deposit limits and loss limits. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period to protect you from impulsive decisions. filber strongly encourages all players to set limits that reflect their personal budget. For more information, visit our Responsible Gaming page.

If you feel that gambling is negatively affecting your life, you can request a self-exclusion from filber. Log in to your account, go to Account Settings > Responsible Gaming > Self-Exclusion, and choose your exclusion period (6 months, 1 year, 2 years, 5 years, or permanent). Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. For immediate assistance, contact filber support directly at [email protected]. See our full Responsible Gaming page for more details.

If you are concerned about your gambling habits, filber encourages you to take action early. Use filber's built-in responsible gaming tools — deposit limits, loss limits, cooling-off periods, and self-exclusion — all available in your account settings. You can also reach out to filber's support team at any time for guidance. Remember: Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for a full list of tools and self-assessment resources available to Filipino players.

Still Have Questions?

Our filber Support Team Is Here 24/7

Can't find the answer you're looking for? The filber support team is available around the clock to help Filipino players with any questions about their account, deposits, withdrawals, bonuses, or games. You can also explore the filber Casino or jump straight into the action. Must be 21 years or older to play.

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21+ only. Gambling is addictive. Know when to stop. Terms and wagering requirements apply.