At filber, your privacy is not an afterthought — it is a core part of how we operate. This Privacy Policy explains what personal data we collect from Filipino players, why we collect it, how we use and protect it, and what rights you have over your own information under Philippine data protection law.
Your Privacy, Our Commitment
These cards highlight the most important aspects of how filber handles your data. They are a summary only — please read the full policy below for complete details.
filber collects only the personal data necessary to operate your account, verify your identity, process payments, and comply with Philippine regulations — including your name, contact details, date of birth, and payment information.
filber uses industry-standard encryption (TLS/SSL), secure data storage, and strict access controls to protect your personal information. We conduct regular security audits and limit data access to authorised personnel only.
filber does not sell your personal data to third parties. We share data only with trusted service providers (payment processors, KYC verification partners) and regulatory authorities as required by Philippine law — never for commercial advertising purposes.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data held by filber. You may also object to certain types of processing and withdraw consent at any time.
filber uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse platform usage. You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are required for the platform to function.
filber retains your personal data for as long as your account is active and for a minimum of five (5) years after account closure, in compliance with Philippine anti-money laundering regulations and PAGCOR record-keeping requirements.
Important Notice: This Privacy Policy is issued by filber ("filber", "we", "us", "our") and applies to all personal data collected through the filber platform at filber.org. By registering an account or using the filber platform, you acknowledge that you have read and understood this Privacy Policy.
1.1 filber is committed to protecting the privacy and personal data of all players who use the filber platform. This Privacy Policy describes how filber collects, uses, stores, shares, and protects personal information in connection with the operation of the filber online gaming platform at filber.org.
1.2 This Privacy Policy is governed by and construed in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.
1.3 This Privacy Policy should be read together with filber's Terms & Conditions and Responsible Gaming Policy, all of which are available on the filber platform. By using the filber platform, you consent to the data practices described in this Privacy Policy.
1.4 If you do not agree with any part of this Privacy Policy, you must not use the filber platform. If you have questions about how filber handles your personal data, please contact our Data Protection Officer using the details provided in Section 15.
2.1 For the purposes of the Philippine Data Privacy Act of 2012, filber acts as the personal information controller in respect of the personal data it collects from players and users of the filber platform.
2.2 filber is responsible for determining the purposes and means of processing personal data collected through the filber platform. Where filber engages third-party service providers to process personal data on its behalf, those providers act as personal information processors and are bound by data processing agreements that require them to handle personal data in accordance with applicable Philippine data protection law.
2.3 filber has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and applicable data protection legislation. Contact details for the DPO are provided in Section 15.
3.1 filber collects the following categories of personal data from players and users of the filber platform:
filber does not collect sensitive personal information (as defined under the Philippine Data Privacy Act) unless strictly required for regulatory compliance, such as health information relevant to responsible gaming assessments.
4.1 filber collects personal data through the following means:
5.1 filber processes your personal data for the following purposes and on the following legal bases:
| Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (Terms & Conditions) |
| Age and identity verification (KYC) | Legal obligation (DPA, PAGCOR regulations, AMLA) |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interest / Legal obligation |
| Responsible gaming monitoring and intervention | Legal obligation / Legitimate interest |
| Customer support and dispute resolution | Performance of contract / Legitimate interest |
| Marketing communications (where opted in) | Consent |
| Platform analytics and improvement | Legitimate interest |
| Regulatory reporting and record-keeping | Legal obligation |
5.2 Where filber relies on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, please contact filber's Data Protection Officer using the details in Section 15.
6.1 filber does not sell, rent, or trade your personal data to third parties for their own commercial purposes. filber may share your personal data with the following categories of recipients, strictly on a need-to-know basis:
6.2 All third-party service providers engaged by filber are required to implement appropriate technical and organisational security measures to protect your personal data and to process it only in accordance with filber's instructions and applicable Philippine data protection law.
7.1 Some of filber's third-party service providers may be located outside the Philippines. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that afforded under Philippine law, filber will ensure that appropriate safeguards are in place, such as contractual clauses approved by the National Privacy Commission or equivalent data transfer mechanisms.
7.2 By using the filber platform, you acknowledge that your personal data may be transferred to and processed in countries outside the Philippines, subject to the safeguards described in this section.
8.1 filber retains your personal data for as long as your filber account remains active and for a minimum period after account closure as required by applicable Philippine law, including:
8.2 After the applicable retention period has expired, filber will securely delete or anonymise your personal data in accordance with its data disposal procedures, unless retention is required for the establishment, exercise, or defence of legal claims.
8.3 Anonymised or aggregated data that cannot be used to identify you may be retained by filber indefinitely for statistical and analytical purposes.
9.1 filber implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
9.2 While filber takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. filber cannot guarantee absolute security and encourages you to take steps to protect your own account, including using a strong, unique password and enabling two-factor authentication on your filber account.
9.3 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, filber will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular No. 16-03.
10.1 filber uses cookies and similar tracking technologies (such as web beacons and local storage) on the filber platform. Cookies are small text files placed on your device that help filber recognise you, remember your preferences, and analyse how the platform is used.
10.2 filber uses the following categories of cookies:
10.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the filber platform. For instructions on managing cookies in your browser, refer to your browser's help documentation.
10.4 filber does not use cookies for third-party behavioural advertising or cross-site tracking.
11.1 Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights in relation to your personal data held by filber:
11.2 To exercise any of the above rights, please submit a written request to filber's Data Protection Officer using the contact details provided in Section 15. filber will respond to your request within fifteen (15) business days of receipt, in accordance with NPC guidelines.
filber will not charge a fee for processing data subject rights requests unless the request is manifestly unfounded or excessive. In such cases, filber may charge a reasonable administrative fee or decline to act on the request, with written reasons provided.
21+ Only: The filber platform is strictly for individuals aged 21 years and above. filber does not knowingly collect personal data from persons under the age of 21. If filber discovers that personal data has been collected from a person under 21, that account will be immediately closed and all associated data deleted.
12.1 If you are a parent or guardian and believe that a minor has registered an account on the filber platform or provided personal data to filber without your consent, please contact filber's Data Protection Officer immediately using the details in Section 15. filber will take prompt action to investigate and, where confirmed, delete the relevant data and close the account.
13.1 filber may send you promotional communications about filber offers, bonuses, new games, and platform updates, but only where you have given your explicit consent to receive such communications during registration or through your account settings.
13.2 You may withdraw your consent to receive marketing communications at any time by:
13.3 Withdrawal of consent to marketing communications will not affect your ability to use the filber platform or receive transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts), which are sent as part of filber's contractual obligations to you.
13.4 filber does not share your personal data with third-party advertisers for the purpose of sending you marketing communications on their behalf.
14.1 filber reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or filber's data processing practices. The date of the most recent revision is displayed at the top of this page.
14.2 Where changes to this Privacy Policy are material, filber will notify you by email to your registered address or by a prominent notice on the filber platform prior to the changes taking effect. Your continued use of the filber platform following the effective date of any amendment constitutes your acknowledgement of the revised Privacy Policy.
14.3 filber encourages you to review this Privacy Policy periodically to stay informed about how your personal data is being protected.
15.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the way filber handles your personal data, please contact our Data Protection Officer:
Data Protection Officer — filber
[email protected]
Our DPO is available Monday to Friday, 9:00 AM – 6:00 PM Philippine Standard Time (PST).
We aim to respond to all privacy-related enquiries within five (5) business days.
15.2 You also have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) if you believe your data protection rights have been violated. The NPC can be reached through its official government channels.
15.3 For general support enquiries unrelated to data protection, please contact [email protected]. For responsible gaming support, please visit our Responsible Gaming page.
21+ Only: The filber platform is strictly for players aged 21 years and above, in accordance with Philippine gaming regulations. Age verification is mandatory. Underage gambling is illegal and will not be tolerated.
Responsible Gaming: Gambling is addictive. Know when to stop. filber provides deposit limits, session timers, cooling-off periods, and self-exclusion tools. Visit our Responsible Gaming page to access these tools.