At filber, we believe that gaming should always be fun — never a source of stress, financial hardship, or harm. This page outlines the tools, policies, and resources filber provides to help every Filipino player stay in control and enjoy the platform safely and responsibly.
Under Philippine gaming regulations and PAGCOR licensing requirements, online casino gambling is strictly restricted to individuals who are 21 years of age or older. filber enforces this age restriction rigorously — every player must complete age verification before making a deposit or placing a wager on the filber platform.
During registration, filber collects your date of birth and requires you to submit a valid government-issued Philippine ID (such as a PhilSys National ID, driver's licence, passport, or UMID) to confirm your age. Accounts where age verification cannot be completed will be suspended until valid documentation is provided.
Underage gambling is illegal in the Philippines. If filber discovers that a player is under 21, the account will be immediately closed, all funds returned, and the matter reported to the relevant authorities.
Minimum Age to Play on filber
In accordance with Philippine gaming law and PAGCOR regulations. Age verification is mandatory for all players.
filber's Player Protection Tools
filber provides a full suite of responsible gaming tools — all accessible directly from your account settings. These tools are free to use and take effect immediately or within 24 hours of your request.
Set a maximum amount you can deposit into your filber account on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 7-day cooling-off period.
Define the maximum amount you are willing to lose within a set period — daily, weekly, or monthly. When your loss limit is reached, filber will automatically prevent further wagering until the period resets. This tool helps you stay within your personal budget at all times.
Set a maximum duration for each gaming session on filber. When your session limit is reached, you will receive a notification and be automatically logged out. This tool helps prevent extended play sessions that can lead to fatigue and impaired decision-making.
Take a short break from the filber platform by activating a cooling-off period of 24 hours, 48 hours, 1 week, or up to 6 weeks. During this period, you will not be able to log in or place wagers. filber will also pause all promotional communications to your account.
If you feel that gambling is negatively affecting your life, you can request a self-exclusion from the filber platform for a minimum of 6 months, up to 5 years, or permanently. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period.
Enable regular on-screen reminders that show you how long you have been playing and how much you have wagered during your current session. Reality checks appear at intervals you choose — every 30 minutes, 1 hour, or 2 hours — keeping you aware and in control throughout your session.
All responsible gaming tools are available free of charge in your filber account settings. To activate any tool, log in to your account and navigate to Account > Responsible Gaming. For assistance, contact filber support.
Warning Signs of Problem Gambling
Problem gambling can affect anyone — regardless of age, income, or background. Recognising the warning signs early is the first step toward getting help. If you identify with any of the following, filber encourages you to use our responsible gaming tools or seek professional support.
Chasing losses — Continuing to gamble in an attempt to win back money you have already lost, often leading to larger losses.
Gambling beyond your means — Spending more than you can afford to lose, or using money set aside for rent, bills, or daily expenses to fund gambling.
Inability to stop — Feeling unable to stop gambling even when you want to, or feeling restless and irritable when you try to cut down.
Neglecting responsibilities — Missing work, school, or family obligations because of time spent gambling, or lying to family members about your gambling activity.
Borrowing money to gamble — Taking out loans, borrowing from friends or family, or selling personal belongings to fund gambling sessions.
Gambling as an escape — Using gambling as a way to cope with stress, anxiety, depression, or other emotional difficulties rather than for entertainment.
How to Self-Exclude on filber
Requesting a self-exclusion on filber is straightforward. Here is how to do it:
Visit filber.org and log in using your registered email address and password. If you are unable to log in, contact filber support directly.
Click on your profile icon in the top-right corner and select Account Settings from the dropdown menu.
Navigate to the Responsible Gaming tab within your account settings. Here you will find all available player protection tools, including self-exclusion.
Click on Self-Exclusion and choose your preferred exclusion period — 6 months, 1 year, 2 years, 5 years, or permanent. Read the terms carefully before confirming.
Confirm your self-exclusion request. filber will process it within 24 hours. You will receive a confirmation email and your account will be locked for the duration of the exclusion period.
If you need your account locked immediately, contact filber support directly via live chat or email at [email protected]. Our team will action your request right away, any time of day.
Important: Once a self-exclusion is activated on your filber account, it cannot be reversed or shortened during the exclusion period. This is by design — to protect you. Permanent self-exclusion is irreversible.
Quick Self-Assessment
Ask yourself these questions honestly. If you answer "yes" to two or more, filber strongly encourages you to use our responsible gaming tools or speak with a professional counsellor.
Have you ever spent more money on gambling than you originally planned to?
Have you ever borrowed money or sold something to fund your gambling?
Has gambling ever caused arguments or tension with your family or friends?
Have you ever felt the need to gamble with larger amounts to get the same level of excitement?
Have you ever tried to stop or cut down on gambling but found it difficult?
Have you ever gambled to escape from problems, stress, or negative feelings?
Have you ever hidden your gambling activity from people close to you?
This self-assessment is for informational purposes only and is not a clinical diagnosis. If you are concerned about your gambling habits, please seek professional support. filber's responsible gaming tools are available in your account settings at any time.
filber's Commitment to You
filber is committed to providing a safe, fair, and transparent gaming environment for all Filipino players. We do not target vulnerable individuals, and we actively monitor player behaviour for signs of problem gambling. Where our systems detect unusual patterns — such as extended sessions, rapid deposit escalation, or repeated loss-chasing — our responsible gaming team will reach out proactively to offer support and information about available tools.
filber trains all customer support staff in responsible gaming awareness so that every interaction with a player in difficulty is handled with empathy, discretion, and genuine care. We are here to help — not just to process transactions.
filber understands that problem gambling does not only affect the individual — it affects families across the Philippines, from Manila and Makati to Cebu, Davao, and Quezon City. That is why filber goes beyond minimum regulatory requirements to provide robust player protection tools and to promote responsible gaming awareness throughout the platform.
If a family member or loved one is concerned about someone's gambling on filber, they are encouraged to contact our support team. While filber cannot share account details due to privacy obligations, we can provide guidance on the support resources available in the Philippines.
Gambling is addictive. Know when to stop.
This message is endorsed by PAGCOR and displayed on the filber platform in accordance with Philippine responsible gaming guidelines. filber supports the PAGCOR responsible gaming framework and encourages all players to gamble within their means.